Extended Incident Support Services

z/OS Support and Extended Incident Support Services (EISS)

Vertali skills and resources mean you can reduce the risk of unplanned downtime, achieve higher levels of availability and improve customer satisfaction. Enabling consistent service delivery, our Managed Services and Support teams provide:

Highly efficient and robust support, tailored to your needs.
A timely and meaningful response: the help you need, when you need it.
Targeted support to enable the availability and productivity you want.
Another way to reduce the risk of non-compliance and penalties.

z/OS Operating System Support

Vertali experts are available now to provide cost-effective support for your z/OS and z/VM Operating System that are no longer supported by IBM.

Our Managed Services and Support teams have deep experience in all aspects of mainframe technology. You benefit from:

24x7x365 Support via a dedicated team.
Support for all versions of z/OS prior to V2.4.0.
A fast response and focused resolution for any mainframe operating system emergency.

Our objective is to help your mission-critical operations to continue running smoothly and securely 24x7x365.

We have one of the world’s largest pools of mainframe skills and resources available for hire

Extended Incident Support Services (EISS)

We also provide fast and effective support for software products that are now outside mainstream support from their vendor, including most IBM products including z/OS, Cobol, PL/1, Fortran, CICS, IMS, Db2 and MQ, as well as BMC, Broadcom, Rocket and other ISVs. You benefit from:

Telephone or VPN Support.
Access to a dedicated team with an unrivalled 600+ years collective experience in mainframes.
24x7x365 telephone support for priority 1, 8×5 support for other calls.
Calls tracked in Vertali’s PSA system.
Limited ad hoc, advice and guidance service by email for “what if?”, “why?” and “how to?” queries.
Assistance to apply fixes for known defects.